I'm seeing an error message when trying to transfer –

– please force-close the myFlexPay app, and retry your transfer.  If no luck, try updating the myFlexPay app, in case there is a new app update (you can also try de-installing and re-installing the app).  

If still no luck, raise a ticket with myFlexPay Customer Support.  In your ticket, include the following information:

  • a screenshot of the error message you are seeing
  • the date your transfer was attempted
  • whether this is a bank transfer, or a transfer to a debit card (if debit card, provide the last four (4) digits of your card.  If bank transfer, provide the last four (4) digits of your bank account on file with myFlexPay)
I don't see an error message, but I also don't believe my transfer attempt was successful – 

– check to see if your transfer is showing in myFlexPay as part of your completed transfers.  You can also check if you received an email confirmation that your transfer completed 

If you do NOT see confirmation that your transfer was successfully sent from myFlexPay –
– please force-close the myFlexPay app, and retry your transfer. If no luck, try updating the myFlexPay app, in case there is a new app update (you can also try de-installing and re-installing the app).

If still no luck, raise a ticket with myFlexPay Customer Support. In your ticket, include:

  • the date your transfer was attempted
  • whether this is a bank transfer, or a transfer to a debit card (if debit card, provide the last four (4) digits of your card.  If bank transfer, provide the last four (4) digits of your bank account on file with myFlexPay)